Odisha Government · Public Services
A citizen-service AI assistant for state portals
An Odia-first RAG assistant that helps citizens get answers across state-service portals - faster, and in their own language.
Public services. In your own language.
- Timeline
- 3 weeks roadmap · 6 weeks to piloted MVP
- Our role
- AI Strategy & ROI · Rapid Prototyping · Odia LLM & NLP
- Focus
- RAG · Odia NLP · Govt
Faster query resolution in pilot
From strategy to a piloted assistant
Answers in citizens' own language
Built around the people using it.
State-service portals are dense and English-heavy. We built a retrieval-augmented assistant grounded in official content, fluent in Odia, with guardrails and human escalation - cutting the time citizens spend hunting for answers.
The challenge
Citizens struggled to find answers across fragmented, English-first service portals.
Generic chatbots hallucinated and had no grounding in official, up-to-date policy content.
Any solution had to respect data governance, security and public-sector procurement realities.
What we built
Grounded retrieval, not guesswork
A RAG pipeline retrieves from official, versioned source content so every answer is traceable back to a document - with confidence thresholds and human escalation for the rest.
Odia-first language layer
Fine-tuned Odia understanding and generation so citizens ask and receive answers naturally, including code-mixed queries.
Governed by design
Access controls, audit logging, PII handling and a private deployment posture built in from day one - not bolted on later.
Technology behind the work
- Next.js
- Python
- Vector DB
- Fine-tuned LLM
- Guardrails
- Private cloud
“They cut through eighteen months of indecision in three weeks - and the pilot actually reached citizens in Odia.”
Have a similar challenge?
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